Frequently Asked Questions

We accept Visa, Mastercard, and bank transfer (BACS). All payments are processed securely through our encrypted payment gateway.

UK orders are dispatched within 48 hours of payment confirmation. Standard delivery is 2-3 working days. Next-day delivery is available for orders placed before 2pm.

Yes, we ship to most European countries and select international destinations. International shipping typically takes 5-10 working days. Please note that import duties and taxes are the responsibility of the buyer.

Due to the nature of our products and strict quality control requirements, we cannot accept returns of opened products. Unopened products may be returned within 14 days of receipt. Please contact us for return authorisation.

All our peptides are guaranteed to have a minimum purity of 98% as verified by HPLC analysis. Many of our products exceed 99% purity. Each product comes with a Certificate of Analysis confirming the exact purity.

Yes, every product is supplied with a Certificate of Analysis (CoA) that includes HPLC chromatogram and mass spectrometry data. CoAs can be downloaded from individual product pages or from our CoA Library.

Yes, all our products undergo independent third-party testing. We use accredited analytical laboratories to verify purity, identity, and composition through HPLC and mass spectrometry.

Lyophilised (freeze-dried) peptides should be stored at -20°C for long-term storage. Once reconstituted, peptides should be stored at 2-8°C and used within 30 days. Avoid repeated freeze-thaw cycles.

No. All products are strictly for laboratory and in-vitro research purposes only. They are not intended for human consumption, veterinary use, or agricultural use. By purchasing, you confirm that products will be used exclusively for scientific research.

Our products are available to qualified researchers, academic institutions, pharmaceutical companies, and registered businesses conducting legitimate scientific research. You must be 18 years or older to purchase.

Reconstitute using bacteriostatic water or sterile water for injection. Add solvent slowly along the vial wall and gently swirl until dissolved — do not shake. Use our Reconstitution Calculator for precise measurements.

Once your order is dispatched, you will receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

You can reach our support team via email or through our contact page. We aim to respond to all enquiries within 24 hours during business days (Monday–Friday, 9am–5pm GMT).