Returns & Refunds

Our policy on returns, exchanges, and refunds.

14
Day Return Window
5–10
Working Days for Refund
Free
Returns on Faulty Items

1. Return Window

You may return eligible products within 14 days of receiving your order. To be eligible for a return, items must be unopened, unused, and in their original packaging.

2. Conditions for Returns

Due to the specialist nature of our products and strict quality control requirements, we can only accept returns under the following conditions:

  • Products must be unopened and in original, undamaged packaging
  • Products must not have been stored outside of recommended conditions
  • Return authorisation must be obtained before sending items back
  • Products must be returned within 14 days of receipt
We cannot accept returns of opened products. Once a peptide vial seal has been broken, we cannot guarantee product integrity and therefore cannot resell the item.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us

    Email info@amino-research.co.uk with your order number and reason for return. Please include "Return Request" in the subject line.

  2. Receive authorisation

    We will review your request and provide a Return Authorisation number and return address within 2 working days.

  3. Ship the item

    Package items securely and send via tracked delivery. Please include your Return Authorisation number with the parcel.

  4. Refund processed

    Once received and inspected, we will process your refund within 5–10 working days.

4. Refund Details

Refunds are issued to the original payment method:

  • Card payments: refunded to the original card within 5–10 working days of receiving the returned item
  • Bank transfers: refunded to the originating bank account within 5–10 working days

Original shipping costs are non-refundable unless the return is due to our error (wrong item, faulty product, etc.).

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The product is faulty or damaged on arrival
  • You received an incorrect product
  • The product does not match its description

In these cases, we will cover return shipping costs or arrange collection.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect order:

  • Contact us within 48 hours of receiving your order
  • Provide your order number and photographs of the damage or incorrect item
  • Do not dispose of the packaging or product until we have resolved the issue

We will arrange a replacement or full refund (including shipping costs) at no extra charge.

7. Cancellations

Orders may be cancelled for a full refund if the request is made before dispatch. Once an order has been dispatched, it cannot be cancelled but may be returned under the conditions above.

8. Contact

For any questions about returns or refunds, please contact us at info@amino-research.co.uk or visit our Contact page.