Privacy Policy
How we collect, use, and protect your personal data.
1. Data Controller
Amino Research Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are registered in England and Wales. Our registered address is Unit 12, Research Park, Cambridge, CB2 1TN, United Kingdom.
For data protection enquiries, please contact us at info@amino-research.co.uk.
2. Personal Data We Collect
We collect the following categories of personal data:
Information you provide to us
- Identity data: full name, title
- Contact data: email address, telephone number, billing and delivery address
- Account data: username, password (encrypted), account preferences
- Transaction data: details of products purchased, order history, payment information
- Communication data: enquiries, feedback, and correspondence with our team
Information collected automatically
- Technical data: IP address, browser type and version, operating system, time zone
- Usage data: pages visited, time spent on pages, navigation paths, search queries
- Cookie data: see our Cookie Policy for full details
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Contract performance |
| Managing your account | Contract performance |
| Sending order confirmations and dispatch notifications | Contract performance |
| Responding to enquiries and support requests | Legitimate interest |
| Sending marketing communications (with consent) | Consent |
| Improving our website and services | Legitimate interest |
| Fraud prevention and security | Legitimate interest / Legal obligation |
| Complying with legal and regulatory obligations | Legal obligation |
4. Third-Party Sharing
We share your personal data only where necessary with the following categories of third parties:
- Payment processors: to securely process card and bank transfer payments
- Shipping and logistics partners: to deliver your orders (name, address, contact number)
- Analytics providers: to help us understand how our website is used (anonymised data)
- Email service providers: to send transactional and marketing emails
- Professional advisors: accountants and legal advisors as required
- Law enforcement or regulators: where we are legally required to do so
We do not sell your personal data to any third party.
5. Cookies
Our website uses cookies and similar technologies to provide essential functionality, analyse traffic, and improve your experience. For full details on the cookies we use and how to manage them, please see our Cookie Policy.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Account data: retained while your account is active and for 3 years after closure
- Order and transaction data: retained for 7 years for tax and accounting purposes
- Marketing preferences: retained until you withdraw consent or unsubscribe
- Website analytics data: retained for 26 months in anonymised form
- Support correspondence: retained for 2 years after resolution
7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data (subject to legal retention requirements)
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent: withdraw consent at any time where we rely on consent as the legal basis
To exercise any of these rights, please contact us at info@amino-research.co.uk. We will respond within one month.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption on all pages
- PCI-compliant payment processing (we do not store card details)
- Encrypted password storage
- Regular security updates and monitoring
- Access controls and staff training
9. International Transfers
Your data is primarily stored and processed within the United Kingdom. Where we use service providers based outside the UK, we ensure appropriate safeguards are in place, including UK adequacy decisions, Standard Contractual Clauses, or equivalent protections.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
11. Complaints
If you are unhappy with how we have handled your personal data, please contact us first at info@amino-research.co.uk so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF